Order processing times:
Orders are typically processed within 1-3 business days. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. We appreciate your patience while we prepare your order.
Shipping destinations:
We ship from our warehouses located in the Bulgaria. We currently ship
to Australia, Austria, Belgium, Bulgaria, Canada, Czechia, Denmark, Finland, France, Germany, Honk Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States. If your country is not listed, please contact us, and we will do our best to accommodate your request.
Shipping times:
Shipping Times are calculated at checkout based on the destination and the weight of the items. We offer standard and expedited shipping options for your convenience.
Shipping Providers:
We work with reputable shipping carriers to ensure the timely and secure delivery of your orders. The shipping provider for your order will be determined based on your location and the selected shipping option.
Customs and Import Taxes:
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.
Address Accuracy:
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Delivery Delays:
While we do our best to ensure timely delivery, we cannot guarantee delivery times. Delays may occur due to factors beyond our control, such as weather, holidays, or other unforeseen circumstances.